Not Informed of Samsung Screen Insurance When obtaining New Contract

Good day

I would like to express my disapppointment will the information provided to me upon taking my third contract with Telkom Mobile. I got the Samsung Galaxy Note 8 in July. Unfortunatley I cracked the screen a few weeks ago, when I went to Samsung, I was told that I was supposed to sign up and make a lump sum payment within 30 days of obtaining the phone to ensure that I would qualify for a "free" screen repair. My understanding is this works as an insurance with Samsung. Apparently each service provider is supposed to explain this to customers when you now get a samsung phone as this is relatively new. I would have definitley paid for the "insurance" when I obtained tge phone as I am well aware of the expense of repairing phone screens. In the past this was not necessary as you would qualify for 2 free repairs on your phone and I did use this service with Samsung in the past. I confirm that the consultant that assisted me did not give me this informantion. How do I fix my screen??????????