Not impressed with Telkom

I have a monthly subscription with Homecloud, a division of Telkom for uncappped night surfer data and a day time bundle. When I checked my balance on the 2nd of June, all my data was gone, this after I used it during the early hours of the morning. When I queried it on Monday Jean Smith, the agent told me that Telkom has some technical difficulties. I then emailed almost everyday to ask when the problem will be resolved. He answered with the same email....technical difficulties. I then asked my friends if they are experiencing problems with their wifi since we both use Telkom, theirs are perfectly fine.

I phoned numerous times today, still no answer from Jean the agent.

I am forced to purchase data to connect to certain platforms which defeata the purpose of getting wifi.

I am really dissappointed in the service and the fact that they dont have the decency to follow up after almost a full work week.

I need answers Telkom. Amd I need my data replenished as per agreement of my contract.