Not impressed at all!

On the 20th of December 2018 I bought R1000 airtime instead of a R100. I phoned telkom immediately informing them about my mistake. I was told that I would not be able to get my money back since I bought the airtime on my app. The agent logged the incident anyway since i told him that I really needed the money. He also informed me not to use the airtime otherwise I might not get my money back. The same day i went to a telkom branch just to see if they could help me. I took my id and my bankstament with. At the branch i told almost the same thing the agent told. The very friendly lady told me tht she would log an incident for me just to see if they would help me. On xmas day i was phoned by a telkom agent but I missed the call. He left a VM message telling me I should ph back. Which i did but I didn’t get through. I went back to the branch again on the 27th. Same lady assisted me again. She send them an email saying they sound ph me at work. A few days after tht they phoned me at work. Wanting to conferm my banking details. I asked the agent if he didn’t want an emailed statement. He said no. He just wanted to verify it. Waited again a few days. Early Jan they took the 900 airtime from my ph. Finally I could use my ph again. And I’ve been waiting ever since then for my 900 to be refunded back into my acc. I got an sms telling me tht my 2 incidents tht I logged has been closed. I was soooo lost how can the case be closed but I haven’t received my money yet. I logged a call again asking them how can this be. The agent tht I spoke to told me tht they need to investigate to find out where the 900 went to. Cause according to the agent tht closed the case my 900 was paid to me. Today is the 9th of Feb 2019. Almost the 20th again. No R900 and no R900 airtime. And to think i switch from mtn to telkom in Nov 2018.