Not impressed

<p>I took a 10GB wifi contract in January and decided to upgrade the contract to 20GB in late April. i went into the Fourways Crossing Branch to do this. i asked what the charges would be and the lady specifically said you will only pay pro-rata fees for the month of April and thereafter the monthly fee would be R429, which i accepted. I was very clear with her aorund the charges. I recently got a bill which exceeded R1700, which included miscallaneous charges. I went in the Fourways Crossing Branch and they contacted the call centre to help me. The lady on the phone had no idea how to resolve this. She even said that i had my contract for 22 months which was not true. I am really dissapointed in the service I received. I also have the terms and conditions that I signed and nowhere does it inlcude these charges. Please resolve this as soon as possible. I refuse to pay these unknown charges and will report this to a regulatory body if it is not sorted out.</p>