Not impressed

I'm really not impressed with Telkom's level of service.<br> I've logged a call on 11/02/2016 regarding my slow internet connection.<br> A week later I called back to follow up, and still no actions was taken to help me with the problem.<br> The would have escalated it to higher priority because it has been long than 7days.<br> On 25/02/2016 I received a sms saying the ref was restored. Still nothing has happend.<br> Today I called again, the first person, I explained whats wrong, she told me to hold, I could hear sounds in the back round, she then came back, and asked me again how she can help me, then she told me to hold, transferring the call. Not know if I'm holding for her of holding for someone else. Then some else took my call, just to find out, she transferred me to sales instead of faults. My line is also giving problems, as there's a noise on the line. Can some please call me back on *** or ***. I'm very frustrated by now.<br> I logged the call on 11/02/2016, its 30/03/2016 and still my problem has not been resolved.<br> Please can someone just help me<br>