SC
Shantal C

1 reviews | Active since Aug 2017

14 Aug 2017, 14:35

Not impressed!

<p>I was going in for an upgrade, and was told there is an outstanding amount so I paid that up within days, and then i had to keep going into the store and checking whats happening, then today i go in which is like 2 weeks later. i get told that there is other stuff on my ITC, and they are unable to tell me anything. so now i am stuck without a phone and with paying off the R1400 that was outstanding due to telkom not calling me for over a year, but sending emails to my work (which i left), i dont get that as I HAVE A TELKOM handset and never got one call from you guys. i am disgusted with the service from Telkom, thanks for nothing !!</p>

0
Replies (5)
Telkom
Telkom's reply16 Aug 2017, 10:25
Official

Hi Shantal ,

Thank you for making contacts with us,

We apologise for not being able to assist, please contact Transunion for any dispute on your credit profile, they will be able to disclose the the status of your report.

our credit vetting team have confirmed that you have a overdue amount on your fixed line account , thats needs to be paid aswell.

Transuion: ***

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

SC
Shantal C's update16 Aug 2017, 10:31
Reviewer Update
the amount for the fixed line is paid!!!!!!!!! which i sent a paid up letter as well. I was told that if thsi is paid i will get my phone!!!!!!!!! - mind you this amount was all telkoms fault anyway as they apparently couldnt get ahold of me (which i have had a telkom line with you guys for the period and still DO). so please do tell someone to call me as to what this amount is. Telkom is something else. I am so sure that you guys are charging me interest and cant even call me (apparently they said they sent me an email - FOR A WHOLE YEAR and i didnt respond - beacuse i moved jobs....but have a telkom mobile number and no one thought to contact me>>>>>)
SC
Shantal C's update16 Aug 2017, 10:41
Reviewer Update
I need to guys to call me urgently !. This is nonsense, this amount is paid up. I dont believe this, The guy at Telkom said to pay it and will be sorted (note this amount is for Telkom Landline, that was on a debit of R500, and was going over, so telkom never CALLED me on the mobile that i have which is Telkom Line, but sent emails, i had subequetly left the company, and got a shock a year later to find thsi out. Pathetic. i agreed to pay R200 a month as it was not my issue anyway. So got messages a to say due for upgrade, which i didnt need, as i was okay with my fone, until the day the fone fell and cracked, was when i went into the la lucia store. and was told thereafter that the ITC was picked up which i then paid and disclosed. and took in proof of payment. the manager Kersh and Yash have it. i was told that is the only thing keeping me from getting the contract. So what else is outstanding, according to ITC i dont have any defaults or judgements or anything. NOTE i still have a contract with you guys, I am not impressed at this stage. Bunch of *****, mind you I have had numerous banks and companies call me with products and of recent have had just been granted a new card for a retail store. Which was in May this year. So Telkom tell me what else do i owe on the line?????????????????????????????
SC
Shantal C's update16 Aug 2017, 10:41
Reviewer Update
I need to guys to call me urgently !. This is nonsense, this amount is paid up. I dont believe this, The guy at Telkom said to pay it and will be sorted (note this amount is for Telkom Landline, that was on a debit of R500, and was going over, so telkom never CALLED me on the mobile that i have which is Telkom Line, but sent emails, i had subequetly left the company, and got a shock a year later to find thsi out. Pathetic. i agreed to pay R200 a month as it was not my issue anyway. So got messages a to say due for upgrade, which i didnt need, as i was okay with my fone, until the day the fone fell and cracked, was when i went into the la lucia store. and was told thereafter that the ITC was picked up which i then paid and disclosed. and took in proof of payment. the manager Kersh and Yash have it. i was told that is the only thing keeping me from getting the contract. So what else is outstanding, according to ITC i dont have any defaults or judgements or anything. NOTE i still have a contract with you guys, I am not impressed at this stage. Bunch of *****, mind you I have had numerous banks and companies call me with products and of recent have had just been granted a new card for a retail store. Which was in May this year. So Telkom tell me what else do i owe on the line?????????????????????????????
SC
Shantal C's update17 Aug 2017, 15:12
Reviewer Update
I need telkom to call me urgently as when i called Telkom they say that there is no amount outstanding!