Not honouring appointments, no communication

After months of managing to successfully order a Telkom package. We finally received a SMS from Telkom as follows:<br> <br> 1. \Dear customer, your installation order (***) is scheduled for (***4 between 07:30 and 16:00) if not convenient please log onto [URL Removed] to reschedule. Your continued support is appreciated. Regards Telkom.<br> <br> <br> We excitedly reach the 24 of February and in the middle of the freakin day, we get a call from Siphokazi ngudwa ***) ***-24 confirming appointment for that Friday 26.02.2016.<br> <br> We reach Friday and.... absolutely nothing. No one pitches up nor calls us.<br> <br> Is this the professionalism that we must come to expect from Telkom? that we should run around the place to seek a service? Utter *******. Though as it happens, we must rely on Telkom since we need the internet for our livelihoods. Perhaps because they hold a monopoly do they feel they can abuse their customer base"