HB
Hanno B
1 reviews | Active since May 2012
04 Mar 2015, 10:03
Not honoring installation appointment
I received an sms to confirm an appointed time frame 7-12am for an installation. They never pitched, I haven't heard anything from them and they never answer the phone at the shop or in the mall. I am also unable to speak to anyone via the hotline supp**** in the sms, after holding for more than 15 minutes. The order number given for order tracking on the website also does not work. The website does not recognise it.
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Replies (1)
Telkom's replyOfficial
04 Mar 2015, 12:37Hello hannobuys,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Installation team and feedback will follow.
Apologize for any inconvenience.
Your reference is SM93865.
Have a gr8 day!
Regards,
Sanele Buthelezi
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Installation team and feedback will follow.
Apologize for any inconvenience.
Your reference is SM93865.
Have a gr8 day!
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,
Telkom's reply04 Mar 2015, 12:37
Official
Hello hannobuys,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Installation team and feedback will follow.
Apologize for any inconvenience.
Your reference is SM93865.
Have a gr8 day!
Regards,
Sanele Buthelezi
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Installation team and feedback will follow.
Apologize for any inconvenience.
Your reference is SM93865.
Have a gr8 day!
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,