JB
Jacques B
1 reviews | Active since Oct 2017
09 Oct 2017, 15:52
Not honoring Cancellation requests - Still billing
I have made 4 Cancellation requests via email and loged numerous complaints to the call-center since December 2016 and still they have not cancelled two of my mobile contracts on my billing. Every month they are still charging me over R450 for services Im no longer using. This is Ridiculous! Please help, this cant be happening
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Replies (1)JB
Jacques B's updateReviewer Update
02 Nov 2017, 10:49I received this message 17 days ago....but after sending them all the details requested....they have not responded, gone silent, did nothing, as usual...I think its time to twitter and spread some more news about Telkoms BAD service
Hi.
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
JB
Jacques B's update02 Nov 2017, 10:49
Reviewer Update
I received this message 17 days ago....but after sending them all the details requested....they have not responded, gone silent, did nothing, as usual...I think its time to twitter and spread some more news about Telkoms BAD service
Hi.
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo