Not helpful

I purchased a mobile phone at the end of November, I then requested insurance for the device and I was given a phone number to call, after calling the number I was reassured that my phone is covered and the documents will be emailed to me at a later stage and an amount will be debited from my account at a specified date, more than a month later this has not happened and I was informed by the agents at the telkom call centre that I was fed a bunch of lies and I am still not covered,basically meaning my request was ignored.When I called the telkom insurance number they sent me back to the telkom helpline(Basically back and forth) with no resolution. I am appalled and very disappointed of how I am treated having 2 contracts with Telkom and I have to struggle to get assistance, I am actually considering changing networks to that effect.