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Ntuthuko N

1 reviews | Active since Jul 2010

03 Sept 2018, 15:58

Not happy with upgrade phone delivered

I recently did an upgrade of my cellphone contract with you . Then immediately (same day) after I received the delivery of the device I informed Telkom that the delivered device was not as per my request. I had requested the 128GB internal memory device (LG G7 ThinQ). However what was delivered was the 64GB internal memory one. The consultant I spoke to assured me that the 128GB phone was indeed available and a courier company would be arranged to come and collect the delivered device with the rest of the accessories from me, and a new delivery will be arranged. However a week passed and nothing happened....Then I called the call centre again, and a new call was logged for the collection of the device. However until now, no one has come back to me about this.

So this Saturday (1st Sept), I decided, it's fine I will use the delivered device. However to my shock, the phone does not recognise the second sim card. The sales person whom I dealt with when processing my upgrade, assured me that the phone had dual sim capability. This is one of the ultimate reasons why chose this phone when I upgraded as I was already using a dual sim phone from another manufacturer. So now to discover (and having confirmed this fact with LG themselves this morning) that the phone is actually not dual sim capable because LG South Africa does not manufacture dual sim phones.

I'm going to take the phone back to its box and wait for your response.

I cant move from a dual sim phone to a single sim phone.....that is regression to me. Now I must go back to carrying two phone!!! No way.

Kind regards

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Replies (6)
NN
Ntuthuko N's update07 Sept 2018, 12:55
Reviewer Update
It's 3 days later and no one has come back to me. Please note that I will be taking the phone / package back to a Telkom shop, and leave it there until you decide what to do next then. I hope you will credit me for the phone portion of my monthly subscription as I'm not using it. However I am using the airtime and data on my older phone which is dual sim. Regards,
NN
Ntuthuko N's update08 Sept 2018, 21:23
Reviewer Update
So today I went to the Telkom shop at the Mall of Africa to try and get help and possibly leave the phone. A lady by the name of Emelia Monyai who was introduced to me as the store manager, explained to me they could assist with my complaint / dilemna since I did the upgrade online (apparently its Telkom procedure). She went on further to confirm that I was "basically *****ed" (words she actually said) as someone who dealt with online upgrade since a Telkom shop can never asssit me. I found this very perplexling, and I told her this, because there is only one Telkom....why can't I be assisted at any Telkom shop irrespective of how I did my upgrade. My experience with Telkom is just getting from bad to worse. I must say Im very dissapointed, especially after an event free first two years as your client. Can your relevant department please make arrangements to come.and collect your phone please, before I lose it because I'm literally not using it. If you cant help me, then there is no value in me continuing the contract....then it might as well be cancelled. How can I continue to pay my monthly subscriptions when I'm not getting the quid pro quo service.
NN
Ntuthuko N's update08 Sept 2018, 21:36
Reviewer Update
Correction....Ms Monyai explained to me that they could NOT assist me.
NN
Ntuthuko N's update09 Oct 2018, 14:16
Reviewer Update
It's a month later, and still no response or a call from Telkom. I'm really buffled as to what else I need to do to have this matter resolved!!! Even on Twitter, there is no response whatsoever. This is really not fair considering that you deducting money from my account every month, but you cant attend to my issue. I've also reported the matter to the Consumer Commission as well., hoping that they may assist in resolving the matter.
NN
Ntuthuko N's update12 Oct 2018, 09:39
Reviewer Update
You guys clearly don't give a **** about my complaint...........wow
NN
Ntuthuko N's update22 Oct 2018, 21:45
Reviewer Update
Dear Telkom, When can I get feedback or at least a call from you?? This is really unbelievable. It's like you are deliberately ignoring me.