NOT HAPPY WITH THE SERVICE I GOT

I really had a bad service with Telkom Northern Cape Kimberley,they could not assist me and when I asked to talk to the manager the stuff told me she can help me and still did not help at all, telling me that the same thing that the manager can assist me with she can help me too.This went as far as her sending me back to the agent who helped me and that alone is a distance from the branch,she said yes they are all working for Telkom but they can not help me any further.The amount I owe Telkom is totally unbelievable and they don't communicate with their clients.This on it's own is the worst I've ever experienced.Now when I asked the lady who was helping me to rather close my account she said she cannot do that until I pay my account,mind you I have already explained to her about my situation.I have to pay R598 in arrears just from R200 of January installment, when I even asked her why did it move from the installment to this she gave me an attitude.