Not Happy with the service

<p>I am disappointed with Telkom's service. I placed an order over a week ago and the consultant was happy to assist. I called them last week thursday to ask about delivery and I was told the order was only captured then (23.02.2017). I called them again today to ask them about delivery and I was told that the order was only captured yesterday(27.02.2017). which one is it? and why is there no one communicating with me? when the sales consultant over a week ago she informed me that all is in order and my delivery will be on its way. </p>