Not happy with Telkom
I have contract with Telkom and it happened that in August I did not enough funds in my account and the debt order didn't go through. When I realised that Telkom was not paid I immediately transferred funds into that account but they still didn't deduct. I then paid on the their self service portal and even after paying I still go messages that my account was in arrears, I called and I sent proof of payment and finally the funds were allocated after 17 days. In September the debit order went through successfully but I still get messages that my account is in arrears I called I sent my bank statement that shows money was deducted in my account and to my surprise my services have been terminated by Telkom. I paid my hard earned money and they still do that. I'm really ****ed off, I've been trying to call their customer care and I have been holding for more than 30 minutes now.
"Dear customer! We are glad you are enjoying our services, but you are nearing your credit limit. To ensure uninterrupted service, please call us on 081 180."
"Telkom SA: Dear customer,
Your account for customer *** has been suspended due to Collection"
That time I spoke to I called 3 times and was told it will be fixed. The 1st did unblock my account because she said she allocated the funds but after that I still got these messages. The other 2 they also claimed not to see any records of my my first call and said they will fix it. My insurance has been now if anything happens to my phones they won't pay out. NEVER TAKE CONTRACT WITH TELKOM BECAUSE THEY DON'T CARE, THEY DONT EVEN BOTHER TO RESPOND TO REVIEWS. 😡😡
"Dear customer! We are glad you are enjoying our services, but you are nearing your credit limit. To ensure uninterrupted service, please call us on 081 180."
"Telkom SA: Dear customer,
Your account for customer *** has been suspended due to Collection"
That time I spoke to I called 3 times and was told it will be fixed. The 1st did unblock my account because she said she allocated the funds but after that I still got these messages. The other 2 they also claimed not to see any records of my my first call and said they will fix it. My insurance has been now if anything happens to my phones they won't pay out. NEVER TAKE CONTRACT WITH TELKOM BECAUSE THEY DON'T CARE, THEY DONT EVEN BOTHER TO RESPOND TO REVIEWS. 😡😡