Not happy with Telkom

Hi my name is Thandeka Mokoena the complain is with regards to my moms account her name is Brenda Mokoena ID no. *** address is 62 Tarentaal Street Meyerton her cell number is ***.

References: ***2, ***9, ***8, ***3

Ok I have 2 accounts with Telkom last since May if I'm not mistaken I have been calling asking for the debt date to be changed but they don't change it. Since May I have been paying penalties because they keep debiting on the wrong date. I stopped paying the other account because I couldn't pay both for penalties. My daughter continued to pay the other one still they didn't changed the date Im still paying penalties for accounts i quested to be changes to the 25th. my accounts are both suspended when i call no body can assist i give them my references but still nothing now i have to pay R754.77 on top of the R342 that i paid its really not fair alot of people have been complaining but i have had enough know. my name is ruined now i wont be able to go to another Network even if i wanted to to change them.