Not Happy With TELKOM

Telkom suspended my contract because I exceeded my limit by R39.00 last week I paid the R39.00 via EFT on Friday 12/***, On Tuesday 16.12 I requested a callback from Telkom and was advised by the agent who assisted that my line will be restored during the day and he can see on their side the amount was paid., On Wednesday the line was still not restored and I requested a callback again and was told that the issue was escalated and I should expect the line to be restored, Today (Thursday) still nothing and I its been more then 5days that my account is suspended, I requested a call back again and was put on hold till the line when dead, Very Unsatisfied. I hope there will be a positive outcome after what I'm experiencing,

Morne Baatjies ***