Not happy at all - Actually furious

My husband took out a Telkom Mobile contract for me in his name at the Telkom branch in Fourways Mall. The date of purchase was 15/10/20 at 16:00.

Today I went with him to explain to the manager to exchange my phone with another because it is hanging / freezing / flickering all the time and make an audio noise when selecting the search screen.

A contract is legally from the time and date signed and I feel that we are within our 7 day warranty period to exchange the phone. I also explained to them that I am working from home due to Covid-19 and cannot give my new phone for them to send away.

I was also in for a neck operation and wanted to show them personally what the phone was doing, due to the delay in going into the shop for the exchange.

They just refuse and don’t want to assist me. The manager state that if I want to cancel the contract I have to pay for the device and a cancellation fee. I do have an insurance but cannot send my phone in for repairs and need it to make some income. I am furios for managers who does have the authority to make a decision and just blatantly after hearing it in these unprecedented times refusing me to exchange the device when today is the 7th day.