Not had Internet for almost a week and counting...

On Friday morning, 17 July, my Internet at home stopped working. I reported the fault on Saturday 18 July. So far I've made 8 calls to your call centre. I've been told 6 times that 'a Technician has not been assigned but that the fault has been logged and a Technician has now been assigned.' Have been told 3 times that my problem has been escalated with special notes on how urgent the matter is. I have been told twice that emails were sent to Technicians directly by the agent to get them to attend to the problem, that it is impossible to give me any indication of a how long this may take, that there is nothing more that can be done and I will just have to wait and call again the next day and my personal favourite this morning: that because I only logged the fault today (?!) I will have to wait 48 hours for a Technician to respond.48 hours as per date of complaint was up on Monday already (when by the third call there was still no Technician assigned). In 48hours it will be the weekend and Technicians don't work on weekends. So I suppose on Monday this will start all over again?