NOT GOOD SERVICE ON THE COAST

I am logging this on behalf of a friend on the south Coast SINCE THE 10 FEB SHE HAS LOGGED A CALL AND LOSING BUSINESS ...PLEASE ADVISE They haven't even given our request to the damn technicians here in Margate....i have this nr she is head of KNZ telkom she is Beverley Pilllay ********** 666 ..... They gave me this star fault ref also its *** Still nothing WHAT IS HAPPENING