Not good service

My name is Erin Domingo. Im so upset at the call centre.I called 10213 on Saturday and spoke to Lee ann. She told me i was approved for contract for phone and it was going to be delivered.Monday when i called they now saying its declined. What the hell. I promised my boyfriend he wil be getting a new phone and we were both excited on Saturday as the application was approved now they saying its decline.Why the hell keep our hopes up and promise when u cant dam keep.im very disgusted at their service and i also work in sales in retail and i find this is really pathetic service. Sies man no.My boyfriend was looking forward to have a new phone from telkom mobile. He uses this netwotk but with this service he is goin to go to another network.