Not getting what you are expected to pay for
<p>I had fibre optic connected 26 May and got my first account 3 days ago. A wopping R1733(my package meant to be R799). Firstly I was not told that copper line gets paid after yuo use it and fibre gets paid before you use it so I have to pay for June and July in one month which I feel they should have warned me before hand(who has this kind of money in one month). Then my biggest issue is that they want to charge me this but I am yet to get a consistent 10mbps which they want me to pay for. At times the line only runs at 0.38mbps and only occasionally it gets to 9.35mbps but generally every night it runs between 0.38 to 6mbps. Fibre optic is meant to be fast and not meant to dip. How can they expect me to pay for a service I am not getting! In a month I have hyad to phone them 3 times already for it not working at all and someone has actually had to come out as well. In just a month so much problems. </p>
Still not satisfied and a month later still not resolved. Absolutely poor service. Even the new account is incorrect where the contract is meant to be R799 but it is abut R100 more (thats beside the June amount which has not been resolved yet).
Still not satisfied and a month later still not resolved. Absolutely poor service. Even the new account is incorrect where the contract is meant to be R799 but it is abut R100 more (thats beside the June amount which has not been resolved yet).
I Have still not had any contact regarding my complaint. The service has now improved but my account still reflects amount owing for June which should be removed as I did not receive the service. Also the account every month is still more than the R799 which was the package I took and was told this would be the amount and there will be no hidden costs. Please can someone sort my account problems out.
I Have still not had any contact regarding my complaint. The service has now improved but my account still reflects amount owing for June which should be removed as I did not receive the service. Also the account every month is still more than the R799 which was the package I took and was told this would be the amount and there will be no hidden costs. Please can someone sort my account problems out.