NOT GETTING WHAT I'M PAYING FOR

I would like to lay a complaint against the King Williams Town technical team who are responsible for fixing problems with our internet line.

My fault reference number is ********** 1.

I took up TELKOMS 10mbs Unlimited special for R807 per month which was installed in February but since my installation I have been having endless problems with the internet line because it is dead slow, not the speed I'm paying for at all. In fact it is slower than what it was when I had a 4mbs line.

When the technician came to do the installation I told him it must be done on a new line as the line I had at that time was faulty but he was to lazy to install a new line so HE went and did the installation on the old line assuring me that I will not have any problems. He also mentioned that the box outside is very old and outdated and must be replaced with a new one which still has not been done.

I've been reporting the problem numerous times and every time I will receive an sms to say the problem has been resolved but the problem still persists. And till date I have not yet been contacted by any technician but yet they say that they have been to my premises and that the problem has been resolved. How is this possible if they have not been able to enter my premises to test the line. When I phone the call center they say the line does not sync and I am running under a guest account and not under my profile which means the King Williams Town technicians are lying to say that they have resolved the problem.

My 2 Cellphone contracts and my company line is with Telkom and I spend over R4000 per month with Telkom but if this kind of service and problems persist then I will have to go to another service provider.

I would like to request that this issue be resolved by Friday the 12th of April 2019 as I have been patient enough and don't want to spend another weekend without proper internet.