Not getting what I requested

So I requested an account for a new telkom land line along with an Internet connection back on the 15th of January.<br> The requested package was a 2MB/s uncapped and after many delays (Many of witch was unforeseen and understandable situations) my line was activated on 11/02/2016.<br> after setting up my router the first thing i noticed was that my line was synced at 1mb/s instead of 2mb/s. I did confirm with the store in wonderpark and they said my package is on the 2mb/s package I requested. Please assist with rectifying the problem and I hope I will be compensated for the inconvenience.