NOT GETTING WHAT I PAY FOR

I pay for a Telkom LTE uncapped package. The package is 10MB/S for the first 150GB, and drops to 4MB/S for 50GB and 2MB/S once the 50GB is depleted. I rarely use the 150GB in a month because I have a full-time job which requires me to be away from home the whole day.

The problem I have is that my speeds are never as per what I am paying for, whether its is peak or off peak. The best I have had was close to 4MB/S off peak, when it was supposed to be closer to 10MB/S. When I used up my 150GB, my speeds were between 0.20 and 0.90, also during peak and off peak times.

Clearly I am not getting what I am paying for. Not even close. I have a contract which Telkom expects me to honour, I diligently pay them every month, right down to the last cent and Telkom does not deliver, right down to the last MB. So, I guess being a consumer means nothing in the great scheme of things, our opinions don't matter but our money does. This company takes our hard earned money and doesn't deliver the service. Their customer care department is virtually nonexistent. It's virtually impossible to get out of a contract, even though you're not getting what you paid for.

Quite frankly I'm done. So here it is Telkom, a petition that I urge all people that have the same bitter taste in their mouths to sign. Share it far and wide. Its time to take in this giant.

https://www.gopetition.com/petitions/stop-telkom-sa-monopoly.html