KA
Karina A

1 reviews | Active since Dec 2010

04 Jan 2016, 20:09

NOT GETTING WHAT I PAY FOR

Maybe submitting this complaint will get Telkom to finally wake up and deliver on what they promise. <br> <br> I pay for a fast internet connection and track it daily as I continue to experience connection errors and it dropping to unacceptable lows. Today I have once again just measured 0.04 on the [URL Removed] website. I am supposed to get 4.0. This is an ongoing occurrence. It impacts work, studies and private activities for myself and my family. I have reported faults many many times over the past year (2015) and it is still not resolved! <br> <br> Not happy to enter a new year with the same horrible connection!<br> <br> Regards<br> Dissatisfied customer<br> <br>

0
Replies (1)
Telkom
Telkom's reply05 Jan 2016, 05:48
Official
Hello SmilingOne,

We apologize for any inconvenience caused.

We have sent your query to our technical team for further assistance. Your reference number is SM183503.

Regards,
Busi
Telkom Social Media Team
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