Not Getting Response Back from Telkom LTE Support

On the 17-12-2015 I logged a ticket on the website of Telkom to get a Uncapped LTE Special on the website but did not receive any response. I went to the branch in Fourways Crossing on 22-12-2015 and was told that the it is only a website application and they wont be able to help me and then gave me the support for customer care, that I can understand but when I called they started to pass the bucket and sending me from one side to the other where no one can help me. After talking to about the 17th person I was told that they will leave a call back at the correct person in the LTE department, I am STILL waiting a month later with no reply even from my first ticket. My ***-202805