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Hendrik S

1 reviews | Active since May 2016

05 Dec 2016, 08:21

Not getting my refund

<p>I stopped my contract with telkom mobile more than a year ago. Since then I always recieve an invoice that shows my account has credit on it. I have phoned multiple times and each time they say they'll refund me within a month but it never happens</p>

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Replies (3)
Telkom
Telkom's reply05 Dec 2016, 11:21
Official

Good day

Thank you for making contact with us. Kindly e-mail us at *** with your ID number for our team to look into this and advise.

Please quote your reference in the subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply08 Dec 2016, 09:22
Official

Hi henschoem,

We would like to assist you further, kindly provide with the following details:

ID Number and cancelled number.

please reply on private.

Regards
Launa
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply12 Dec 2016, 13:39
Official

Good day Hendrik,

Please note that your query has been logged and sent to our Billing Team.

Your case number is ***4.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,