Not getting hold of anyone

I've been trying to get hold of Telkom for over 3 weeks now. Every time I phone I get put on hold so long that I eventually give up and just put the phone down. I really don't have the time to wait more that 20 minutes and still not get someone to answer. Then I tried e-mailing them, but to no avail, as no one gets back to me that way either. All I want to know is how much it would cost to upgrade my ADSL to uncapped, which means they could actually make more money, and also how much it would be to move my telephone line from one room to another as I don't see ANYTHING about that on their site. This is quite urgent as I have a baby on the way and need to reorganize my WHOLE house but can't start anything before the line has been moved.<br> <br> Will someone PLEASE get back to me!?