not getting help from migrating my contract sim card to prepaid

i have a bad experience with telkom since i logged query with them on Monday regarding my sim card been closed without my consent. when my telkom contract was about to expire i decided to cancel the contract but to keep my number as a prepaid of which i have stated on my comments.

i have been told lies by the consultant of telkom telling the sim card will be ready for the next 30 minutes,24hours,72hours none of them materializes .i have been offline since 22.07.2018 till today 27.07.2018 telling my query will be solved.

telkom service is so pathetic they dont care about their customers,they dont even do the follow up,i am the one who has to do the follow up,, but they are quick to approve new contract but cant solve a mere sim card to be migrated to prepaid..

my livelyhood is compromised because of the poor service from telkom as whole.