Not Getting Free Airtime

I have phoned 180, the Telkom Mobile helpline, on 3 December 2017 and was told that they couldn’t assist me. The agent told me to go into a Telkom store, which I did. The complaint was logged with no feedback after a week.

On the 13 December 2017, I contacted the call center again for feedback only to be told that the complaint was not logged by the Telkom store! The agent then assisted me by logging the call on her side (which was odd because, on 3 December, I was told that they couldn’t assist me). Reference number for the call logged: ********** 7

I contacted the Telkom call center multiple times after 13 December 2017.

On the 15, 18, 19, 21, 22, 26, 28 December 2017 and again on 3, 9 & 17 January 2018 to try to resolve the issue only to be told the same stories over and over again “Your case was assigned and your all network free minutes will be loaded”.

The person assigned takes 35 days to allocate free minutes? Just give me what I signed up for!!!