Not getting back to you.

My husband and I were at the Telkom shop in Lakeside Mall on Saturday to do an upgrade.<br> When we got there we had to give them all our documents which we did, just for the lady to tell us she will phone us on Monday (18/05/2015) today is the 19/05/2015 and still did not hear anything from them. I tried to phone the shop I don't know how many times but no one picks up. If I phone the other smaller Telkom shop in Lakeside they say that they are very busy. So because they are busy I (the customer needs to wait. This is the first time that we walk out from an upgrade without a phone. This is I will give MTN and Vodacom the thumbs up. How do you do an upgrade and then you need to wait for the phone?????? All I want to know is my husband going to get the phone he asked for or not. He even spoke to the call center and all they say is that he needs to phone the branch were he went. How is he supposed to do so if no one answers?????? I mean really. He has been a client for long now and this is how Telkom is treating their clients. This is UN expectable really. The number he wants to upgrade ***<br>