Not getting any help!

I have spent almost 2 hours now trying to get hold of an agent to assist me in the sales department, waisted R100 in airtime and I'm not even going to mention the data used to speak to agents (3) on telkomchat just to try and find out what is going on with my order and billing. This is the worst customer service I have ever received, and all the agents I spoke to on telkomchat just told me to dial 10213 even after I explained that there is no answer and that it's taking up all my airtime. If this is how Telkom treats new/existing customers then I would rather look for a different service provider. The one agent I spoke to even cut the chat when I explained to him and told him that this is unacceptable. I need someone to phone me a.s.a.p or im going elsewhere and canceling my order.