Not following up on fault

On 24.01.14 we were struggling with our internet. After trying various things we decided to phone Telkom to log a fault. When we picked up the phone we realised that the phone was dead so we logged a fault using the app. That afternoon we still hadn't heard anything so I phoned the callcentre from my cellphone and was on hold for an hour when I gave up, same thing the next day (Sunday) but for 30 minutes. Monday I sat on the phone for a total of 3 hours through the day and still spoke to nobody. Tuesday I phoned and after holding for 35 minutes, somebody eventually answered and said that nothing had been done and that she can only escalate it after 6 days! The first sms we received from Telkom said it would be sorted within 3 days. I took this up with the consultant and she said that includes nights but no technician works at night. I have still heard nothing. We can't sit without a telephone and internet so slow that it may as well be cut off. So frustrated.