Not fixing my lines

The call centre takes to long to answer the phone , once answered you receive a reference number . It takes up to 48 hours for a technician to be sent out . Once technician came he only fixed one of the four faulty lines as I only has one reference number ?? ( I was not aware you have to report each individual fault) Yay so now one out of four lines was working . The process began again . After another 48 hours a technician arrived he fixed all the faults as this time i reported everything possible . After a few hours our ADSL line stopped working efficiently . Jumping off and on . When I did a SAIX SPEED TEST the cape town server option did not come up . On the 16 Th of July our ADSL issues began and still have not been fixed . We have lost business and therefore money . We then decided to bill Telkom for lost money - at the Somerset Mall branch a lady named \ADRI "tore up our invoice and laughed . It obviously doesn't matter to telkom that we run a business "