NOT fixing internet after months of fault reports

I have been making reports to Telkom for the last few months now about my intermittent internet services. I have ask them couple of times to fix it but it seems they refuse to do it. They know what the problem is.<br> <br> previous ref numbers<br> 624CWK150515<br> 691CWK010615<br> 721CWK090615<br> 757CWK240615<br> <br> <br> My current ref number is 190CWK120715 and it was created on the 13 july. Its now 27 july. I received no other response from them.