NOT FIXING FARM TELEPHONE LINE

MY MOM AND DAD IS LIVING IN NORTHINCAPE AREA ON A FARM.THERE IS NO CELLPHONE SIGNAL THE ONLY CUMMONICATION BETWEEN THEM AND OTHER PEOPLE IS BY USEING TELKOM LAND LINE(WITCH IS ALWAYS NOT WORKING!!)THEY GET PEOPLE TO FIX THE LINE OR CUT THE BUSCHES OUT OF THE WAY SO THAT IF THE WIND BLOW IT DONT DAMAGE THE LINE,BUT IT DOESNT WORK.THERE ARE ******S ALSO CLIMEING UP,AND BRAKE THE LINE,THEN IT TAKES TELKOMS PEOPLE ATLEAST 2-3 WEEKS TO GET TO DOING THERE WORK AND FIXING THE LINE.WHAT IF SOMETHING HAPPEN ON THE FARM AND THE PEOPLE THERE CANT CALL FOR HELP??ITS NOT JUST US THERE ARE 4-5 OTHER FARMS ALSO THAT IS LIVING WITH OUT A PHONE THAT IS WORKING NOW.WE ARE FEDUP WITH IS. WHEN WE ASKED IF TELKOM CANT GIVE US SATELITE PHONES AS THERE IS AT LOERIESFONTEIN FARMS,THE TELKOM SPECIALIST AT VREDENDAL AREA SED TELKOM DONT HAVE IN NOTH MONEY TO GIVE US THAT.<br> BUT ALMOST EVERY MONTH THERE ARE PEOPLE WHO ARE NOT ABLE TO PHONE ANY ONE.<br> THERE ARE MONEY TO FIX THE LINE 2 TIMES A MONTH OR MORE THAN THAT ,TO CALL PEOPLE OUT BUT NO MONEY TO PUT A LANDLINE SATELITEPHONE IN.THE PEOPLE ARE PAYING FOR THE RENT OF THE PHONE EVERY MONTH, AND JUST GET TO USE 50RANDS CALLS. WERE IS THE SERVICE?