Not everyone is qualified for their job.

I called 1st time. It's unfortunate that I didn't get the name of the 1st consultant. Who actually said he can't help me and put me back to the main menu. I spoke to the same department again but someone who wanted to help. Ntokozo Gumede thanks for your assistance. My query was resolved. I'm now connected. Much appreciated. Keep up the good work.. Teach them how it's Done..