1 reviews | Active since Jun 2016

01 Jun 2016, 10:50

Not Even Worth A "Terrible" Rating

<p>Three months ago I phoned telkom to tell them I was moving premises and that I wanted my line migrated. </p> <p>Not only did they not arrive but the cancelled my line for some reason.</p> <p>They then said they would escalate and a techincian would come the following week. </p> <p>That has happened three times / for 3 weeks in a row now and on all three weeks no one has arrived and I havent recieved any phone calls.</p> <p> </p> <p>I phoned them this morning and they now say ( three months later ) that the copper cables need to be replaced in my area and I must wait for an undisclosed amount of time before a technician can come.</p> <p> </p> <p>I have already waited for over three months and wasted R1950 on phone calls to Telkom, whenever I do get through half way through the call I would usually be put on hold and then the line would go dead or it would just go dead. I have spoken to numerous consultants and no one seems to be able to help. Often they say they will call me back but they never do.</p> <p> </p> <p>I have never had such bad service delivery in my life!!</p>

0
Replies (1)
Telkom
Telkom's reply02 Jun 2016, 12:23
Official

Hi chris-dell

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team