Not even worth a one star rating!

<p>Reported a fault to Telkom regarding my residential landline on 19 December 2016. Two to three days later I receive an sms at 4p.m stating that a technician had been assigned the fault and was in the process of determining what was wrong. The next day I see that the fault has not not been fixed nor has there been any notification from Telkom regarding an update. </p> <p> </p> <p>I have made numerous calls to the call center , where every agent will either escalate the matter or they have no clue as to what is going on. Telkom's social media team is just as useless given their constant generic replies. It is now two weeks since I reported the fault and to date nothing has been done to rectify the situation. </p> <p> </p> <p>I have been left without phone services and internet connection. There appears to be no one I can contact to gain clarity on the matter and Telkom does not care about customer service.</p> <p> </p> <p>I am literally at my wits end because the service is nonexistent. It is one of the most infuriating and difficult experiences I have had in dealing with a company.</p>