Not even social media team willing to help!

This being a complaint against the people put in charge of handling Telkom's complaints, I guess this is more proof that Telkom gives a s#!t about existing as well as future customers.<br> <br> On 7 Dec 2015 I submitted a report complaining about the lack of service received from Telkom regarding their uncapped LTE (http://hellopeter.com/telkom/complaints/impossible-to-apply-for-uncapped-lte-***). Two hours later I received a reply from the Social Media Team (#SM175675), with a request for additional information in order for them to follow up on the problem which I in turn responded to within 30 minutes. Their promise in the reply was \This response serves as confirmation that your query has been received and we will provide feedback as soon as possible."After sending the email"