JT
Jonathan T
1 reviews | Active since Jun 2015
07 Jun 2016, 07:30
Not even HelloPeter helping this time...
<p>After numerous mails and phone calls, including a review on Hello Peter , i am still paying for a service i cancelled the 23 February 2016. After the initial Hello Peter review there was some sort of reaction but to no avail.Promises made that the service is cancelled together with a reference number but a further amount has been debited again this month. When asked when i will get a refund, the mail account i was dealing with has gone quiet. I am now owed another months fee and not sure how i will get it out of them...</p>
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Telkom's replyOfficial
07 Jun 2016, 11:57HI jthurlow
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible. We do apologise for the delay.
Interaction REF:
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible. We do apologise for the delay.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply07 Jun 2016, 11:57
Official
HI jthurlow
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible. We do apologise for the delay.
Interaction REF:
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible. We do apologise for the delay.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Regards
Keagan
Telkom Social Media Team
Best regards,