Not even capable of moving a line! ***...

Experiences with Telkom is to say the least "horrible". It's been a month and a half just trying TO MOVE A LANDLINE! Just tell me how ons earth is that even possible! I have been soo understanding up until now! Logging about 3 claims in the past month just to get them to come and install our line after we have moved! Just saying that we moved in on the 1st of May...... After logging a claim someone phones stating that they "want to help" which is bull right there.. After putting the phone down in your ear or just telling you "no all is fine the process is on installation" nothing ever comes from it.. Now I need to pay for this service? And can't even cancel because I have to continue paying after canceling for some bull reason? For what? For who? I can deal with slow, but this?? This is rediculous! What does a person need to do for some service around here? Please someone give me some advice because I don't know anymore... (disgusted face).