not even bad service, NO SERVICE!!!

I can’t believe I received such bad service!!! I logged a Fault on my line( ********** 250) fault reference number 354CTK081217 on 8 of Dec 2017. To date I have not received any feedback except that my Fault has been logged. I phoned so many times to ask feedback but nobody complies. On Tuesday 6 Feb 2018 I spoke to Lolisa we said she spoke to Sinki Baloye that was the original Technician(we neve phoned and gave feedback) who said on the system(that I can not see) it is not his responsibility for under ground cables, who passed it on to Kenny and apparently not his responsibility for underground cables who passed it on to Johnny, and Sinki Baloye said Johnny and she will call me back which to date did not happen.

There is no place I can send a email or call to see progress of report. I must phone(from cell phone) call centre on my account to find out that can only send emails or put something on the system because the technicians is out source and can not give numbers I’ve been paying 2 months for service I don’t receive and claim it back after they eventually fix my line(backwords system). I cannot upgrade until issue is resolve.

Basically I must pay you for a service I don’t receive, I must call a service that cannot help me, nobody can fix the line or tell me when it will be fixed and I cant get my money back after you fix a line that cannot be fixed? The whole system is backwards.

To whom can I speak to resolve my issue.