Not even able to supply a telephone line!

<p>I ordered a telephone line at my new address on 15.2.2017, made the 700 Rand deposit a week later. No updates whatsoever since the initial contact. Decided to contact a chat agent. The slow and uninformative agent just let me know that the order was cancelled due to trouble "with the ports". No further information was given and I should phone Telkom to request my refund. The chat was then ended while I was typing, due to "no response".<br />I would like to point out that the agent took 10 minutes to write a single short sentance. Pathetic!<br />Telkom, you need to contact me and fix this ASAP. I will phone for the refund but are you seriously telling me that you are now even unable to supply the very basic service of a landline?!<br />My Order ID is ********** 93. You can find my details in your system!</p>