Not even a fault reference sms?

Courtesy of Telkom's inept service and faulty Simola exchange I am one of many customers who have to report a fault on a weekly, sometimes daily basis. Over the past 7 days I have indeed spent more than 5 hours trying to get through to that elusive 10210 call center and in total I have been without ADSL service for more than two days. And should you be one of the lucky few to actually have your fault logged, you don't even receive a fault reference? A world-class company indeed.