Not even a call back from Allen Moddley

Worst nightmare service ever, I was on the phone with a sales agent by the name of Nontobeko for good 1 hr 37mins and 15 secs because I requested to speak to a supervisor Nombeko who refused to come to the line. This was only because I ordered a wifi router with sub contractors that processes a sale but is not closed hence I don't have service on the router. I have never experienced such pathetic service ever in my life. After being asked to call the same number 10213 and choosing different options my query is still not resolved. After speaking the supervisor Nombeko who I expected to be Fortunate, she said the same thing over and over again but not innovative enough to resolve my complaints, I asked to speak to senior manager and I was told Allan Moodley will get back to me to this moment no call back has been received. Telekom come fetch your stupid router now or else I will throw it in the bin....