NOT DOWNGRADING AS REQUESTED AND ORDDER NOT PLACED

ON 4 SEPTEMBER 2015 I WENT TO TELKOM SERVICE CENTRE IN WALMER- PORT ELIZABETH AND REQUESTED MY CURRENT PACKAGE TO BE DOWNGRADED TO ONLY A STANDERD LANDLINE- I HAD A WITNESS. I SPOKE TO N GENTLEMAN. I ASKED HIM TO REMOVE ADSL. ALSO 10GM AND THE WEEKENDER PLAN. WHICH HE DID AS I WAS WAITING AND STANDING WITH HIM.HE CONFIRMED THAT THE ORDER WAS BEEN DONE.- HE EXPLAINED I HAVE TO GIVE ONE MONTH NOTICE.IE END SEPT 2015 I WILL STILL PAY FOR FULL PACKAGE AND AFTER THAT I WILL ONLY BE PAYING FOR STANDARD LINE. ON SAME DAY I RECEIVED SMS FROM TELKOM - REF ***- .REGARDING THE CANCELLATION. THIS ORDER AND ONLY THE ADSL PART WAS ONLY DONE ON 3 OCT 2015( GOT SMS FROM MRS HAROLD. ***.) I SPOKE TO HER JUST NOW.- SHE CONFIRMED THE ORDER FOR ONLY CANCELLING THE ADSL WAS DONE ON 3 OCT BY HERSELSF. THEN AGAIN YESTERDAY I RECEIVED FULL ACCOUNT. MY LANDLINE NO IS ***. THIS IS NOT ACCEPTABLE TO ME.