Not doing their work and bad attitude

About a month ago I signed a new home contract, I still have not received 2 of the goods that came with the contact. I went to the store yesterday Elliot apparently didn't attach my payslip, he did make copies of everything that day so there should not be any reason for this dely, now a month later I still do not have my goods, because he did not do his work, while there trying to see what is going on, Rachel helped us, she had a very bad attitude, and every time she speaks to Elliot she does it in her home langue, we all speak English, she can ask him the questions in a langue we all can understand as she did nit speak to us regarding what she sees on the system. I had to ask her 10 times what the situation is before she answered me. they also can not tell us how ling we are now still gong to wait for this delivery. While doing my contract i also asked for the 10gb + 10gb night package, when i received my invoice it stated that i have a 7.5gb +7.5gb night package, this is not what i wanted, Elliot told me the day when i signed he is giving me 15gb +15gb night package which would also have been fine, but the one i actually got is too small for me.