Not doing their jobs,no clue on what they doing

Telkom:Reported no internet sunday 23rd august - to log fault takes 15min wait for service and then after trying to solve it get told pls call in morning what? ok I call in every day and by wed 26th I get a ref 729crk260815 and escalation 734819.Only to find out 2 days later when I call in again that the technition apparently ran a software update and closed escalation! I mean what the hell he didn't fix anything and if I didn't call in nothing would be done.i call in every day since then Monday 31st I get given a new escalation 735006 and today get told sum1 will deal with it on 7th September???? what the hell. I cant pay any of staff cause of no internet,have to go by Vodacom ****le etc so I can connect.And every time I call Telkom 15 to 20min wait later they tell me they cant say whats happening they don't know.spoke to manager about it Thelma mhlakaza jhb branch and says she will notify them.thats it. almost weeks now no internet no help.I wish for once Telkom would stop passin the buck and take responsibility and fix stuff their own doing.acutally provide aservice and maybe just maybe train staff because they have no clue whats going on.once in awhile you get sum1 who tries!