Not doing ****

The line has been down from the 29th, we received an sms to say there is a fault and it will be tended to. Four days later we called and asked when the problem will be fixed, the lady said she wasn't even aware that there was a problem. She reported it and said within 48 hours at the most it will be fixed. Well here we are more than 48 hours have passed and still nothing is working, telephone is dead and adsl line down. It is now almost 11 in the morning and no one at telkom is picking up the phone. This is 'awesome' service